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Product Service Incidents

Information on any OnBoard service disruptions. Follow this section or individual articles to receive alerts and article updates.

  • **RESOLVED** September 1, 2023 - Onboard not permitting the viewing of meeting or resource documents
  • **RESOLVED** August 30th, 2023 - Australian users unable to log into OnBoard
  • **RESOLVED** August 7th, 2023 - "Permission Denied" error delivered when attempting to open Meetings or Meeting Books.
  • **RESOLVED** February 26th, 2021 - OnBoard 2FA SMS Instability due to Twilio Outage
  • **RESOLVED** October 8th, 2020 - OnBoard Service Instability due to Microsoft Azure
  • **RESOLVED** March 26th, 2020 - OnBoard Service Interruption
  • **RESOLVED** Microsoft Azure Outage 5/2/19
  • **RESOLVED** Books stuck in "Build Queued" state 4/10/19
  • **RESOLVED** OnBoard service interruption 02/28/19
  • **RESOLVED** 9/5/18 Service Interruption due to weather
  • ***RESOLVED*** 8/28/2018 Service Interruption - Password creation screen for new users is timing out
  • **Resolved** OnBoard 2.6 release delayed until 6-6-18
  • **RESOLVED** 12/13/17: OnBoard Update 2.5 Issue
  • **RESOLVED**11/13/17 Board books stuck in queued status
  • **RESOLVED** OnBoard outage due to Microsoft Azure
  • **RESOLVED** 11/6/17 3rd party authentication issue through Microsoft is affecting OnBoard
  • **RESOLVED** OnBoard Service Outage 8/30/2017
  • Resolved - Incident Report July 20th, 2017
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