***RESOLVED*** 8/28/2018 Service Interruption - Password creation screen for new users is timing out

Aaron Jozwiak
Aaron Jozwiak
  • Updated

At 9:45 am Eastern, it was reported that when a user clicks on the link to accept their invitation to an OnBoard organization, the page is timing out for users in all browsers.  Users already a member of an Organization are not impacted.

Our QA and Development team are aware of the issue and working to correct it.   Please follow this article to be kept up to date.


At 11:34 am Eastern, we have repaired the issue but we are still experiencing issues that will make the process slow.  It may take up to 5 minutes for the page to load after clicking the link.

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