At approximately 8:25 AM Eastern Standard Time, OnBoard began to experience issues with the user receiving an SMS email for their two-factor authentication due to a Twillio outage primarily affecting multiple products such as Programmable Voice, Programmable SMS, Billing, Messaging API, Conversations API, Flex, Chat, Conversation, Super SIM, Verify API, Authy API, Console, Autopilot, REST API, Identity, Studio API, Phone Number API, Pricing API. The issue was resolved at approximately 11:05 AM and services were fully restored.