Troubleshooting & Support

• Remote Support Walkthrough
• How to Add or Edit a bookmark to OnBoard
• Saving Browser Console Logs for Support
• Resolving Eero Router issues with OnBoard
• OnBoard Browser and Device Requirements
• User Guide on how to include a link to OnBoard on your web page using basic HTML

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• Zoom Integration - Recommended System Requirements
• Zoom Integration Troubleshooting and FAQs

• Getting Started with OnBoard's Content Hub
• OnBoard Password Requirements
• Troubleshooting the "Login Issue - There was an issue while logging in. This was likely caused by your system clock being out of sync" Error
• Clearing Browser Cache
• Troubleshooting: What to do if your OnBoard account is compromised
• Troubleshooting: Not receiving any emails from OnBoard

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• Recovering Permissions for a user who has lost access to an account
• Recommended Fonts for use in OnBoard
• Metadata Correction - Print to PDF
• Troubleshooting issues with Powerpoint document with various widths in the Board Book
• OnBoard Troubleshooting Checklist
• PDF orientation is wrong in my document in OnBoard

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