Overview of Error Status Logs
Error Status Logs in OnBoard capture technical error details when something goes wrong in the application. Sharing these logs with the OnBoard Support team can help them quickly identify and resolve issues.
This article explains:
- Where to find Status Logs
- How to copy a single error
- How to download all error logs
- How to clear existing error logs
Accessing Status Logs
How do I access Status Logs after an error occurs?
You can access Status Logs through the User Settings Menu after an error occurs in OnBoard.
To access Status Logs:
- Select the User Settings Menu in the bottom-left corner of the page.
- Select Status Log.
| NOTE: Status Logs are only available after an error has occurred during your session. |
Exporting Status Logs
Status Logs can be shared with Support in two ways: copying a single error or downloading all errors at once.
How do I copy an individual Error Status Log?
Copying an individual Error Status Log allows you to quickly paste a specific error into an email or support ticket.
To copy a single error log:
- Select an individual error from the Status Log list.
- Click into the error to copy it directly to your clipboard.
- Paste the copied error into your message to the OnBoard Support team.
How do I download all Error Status Logs?
Downloading all Error Status Logs creates a compressed file that contains every logged error.
To download all error logs:
- Open the Status Log.
- Select the Download button in the top-right corner.
- Save the downloaded ZIP file (a compressed file format) to your device.
- Attach the ZIP file when contacting OnBoard Support.
Managing Existing Error Logs
How do I clear all current Error Status Logs?
Clearing Status Logs removes all currently stored errors from your view.
To clear all error logs:
- Open the Status Log.
- Select the Clear button in the top-right corner.
- Confirm the action to remove all current error logs.
| Note: Clearing logs does not fix the underlying issue. Only clear logs after exporting them if Support may need them. |
Contacting OnBoard Support
To share Status Logs with the OnBoard Support team:
- Complete a Customer Support Ticket
- A description of what you were doing when the error occurred
- Copied error details or the downloaded ZIP file
Frequently Asked Questions (FAQs)
What is a Status Log in OnBoard?
A Status Log is a record of technical errors that occur during your OnBoard session, used for troubleshooting and support.
Do Status Logs update automatically?
Yes. Status Logs are automatically created when an error occurs in the application.
Should I clear my Status Logs regularly?
No. You should only clear Status Logs after exporting them or once the issue has been resolved.
What should I include when sending Status Logs to Support?
Include a brief explanation of the issue, what action caused the error, and either the copied error log or the downloaded ZIP file.
Comments
0 comments
Please sign in to leave a comment.