OnBoard Browser and Device Requirements

Web Application Requirements

The following browsers are supported and it is recommended to use the current released version:

OnBoard Browser Requirements:
NOTE: All browsers must be set to 16 pt font size to use OnBoard.

• Chrome
• Edge
• Internet Explorer 11
  • Compatibility mode is not supported in Internet Explorer
  • Support for IE 11 will be phased out once Microsoft no longer supports this browser. 
  • With update 2.8, IE 11 users will experience a delay in loading pages in the document viewer
• Firefox 
• Safari

OnBoard with Zoom Integration Requirements:

• Google Chrome
• Microsoft Edge with Chromium

PC Hardware Requirements:

Minimum:

• Intel i3
• 2GB RAM
• 5GB Available Storage

Recommended:

• Intel i5 or higher
• 4GB RAM or more
• 10GB Available Storage or more

Recommended with Zoom Integration:

• Intel i5 or higher
• 6GB RAM or more
• 10 GB Available Storage or more

OnBoard iPad App Requirements 

Minimum:

• iPad Air 2

Recommended:

• iPad Air 2 or higher
• Apple iOS 11 or higher
• 16 GB Storage

OnBoard iPhone App Requirements 

Recommended:

• iPhone 6s or higher
• Apple iOS11 or higher
• 16 GB Storage

OnBoard Windows App Requirements

Note: Microsoft security designs in Windows 10 blocks Apps from accessing the internet through a proxy network. 

Minimum:

• Windows 10 10586 computer or Windows 10 Mobile devices
• 2GB Available Storage
• 2GB Ram

Recommended:

• Windows 10 version 10586
• 5GB Available Storage
• 4GB Ram

 OnBoard Android App Requirements 

Minimum:

• KitKat (4.4) or higher
• 512 MB RAM
• 4 GB Storage

Recommended:

• Nougat
• 2 GB RAM
• 8 GB Storage

Bandwidth Requirements

• Recommended: At least 10 Mbps per user (13 Mbps with Zoom integration)
• Minimum: 5 Mbps per user (8 Mbps with Zoom integration)
  A user can test these on their device by going to http://speedtest.net and running a test (though doing this while issues are being experienced is idea since it will give the speeds at the time of a problem).
  NOTE: This low of bandwidth/user may result in less than optimal performance for book downloads and actions taken within OnBoard, as well as visual and audio problems with the Zoom integration.

Note: For more information on the requirements for the OnBoard Zoom integration, please visit our Zoom Integration Recommended System Requirements.