OnBoard Browser and Device Requirements

Web Application Requirements
Internet Explorer will no longer be a supported browser after December 31, 2021. Please adjust to using Edge, Chrome. Firefox, or Safari moving forward.

The following browsers are supported and it is recommended to use the current released version:

OnBoard Browser Requirements:
NOTE: All browsers must be set to 16 pt font size to use OnBoard.

• Chrome
• Edge
• Firefox 
• Safari
• Internet Explorer 11 - Internet Explorer will no longer be supported after December 31, 2021
  • Compatibility mode is not supported in Internet Explorer
  • Support for IE 11 will be phased out once Microsoft no longer supports this browser. 
  • With update 2.8, IE 11 users will experience a delay in loading pages in the document viewer

OnBoard with Zoom Integration Requirements:

• Google Chrome
• Microsoft Edge with Chromium

PC Hardware Requirements:

Minimum:

• Intel i3
• 2GB RAM
• 5GB Available Storage

Recommended:

• Intel i5 or higher
• 4GB RAM or more
• 10GB Available Storage or more

Recommended with Zoom Integration:

• Intel i5 or higher
• 6GB RAM or more
• 10 GB Available Storage or more

OnBoard iPad App Requirements 

Minimum:

• iPad Air 2

Recommended:

• iPad Air 2 or higher
• Apple iOS 13 or higher
• 16 GB Storage

OnBoard iPhone App Requirements 

Recommended:

• iPhone 6s or higher
• Apple iOS 13 or higher
• 16 GB Storage

OnBoard Windows App Requirements

Note: Microsoft security designs in Windows 10 blocks Apps from accessing the internet through a proxy network. 

Minimum:

• Windows 10 10586 computer or Windows 10 Mobile devices
• 2GB Available Storage
• 2GB Ram

Recommended:

• Windows 10 version 10586
• 5GB Available Storage
• 4GB Ram

 OnBoard Android App Requirements 

Minimum:

• Lolipop (5.0) or higher
• 512 MB RAM
• 4 GB Storage

Recommended:

• Nougat
• 2 GB RAM
• 8 GB Storage

Bandwidth Requirements

• Recommended: At least 10 Mbps per user (13 Mbps with Zoom integration)
• Minimum: *5 Mbps per user (8 Mbps with Zoom integration)*
  *NOTE: This low of bandwidth/user may result in less than optimal performance for book downloads and actions taken within OnBoard, upload issues, as well as visual and audio problems with the Zoom integration.
  A user can test these on their device by going to http://speedtest.net and running a test (though doing this while issues are being experienced is idea since it will give the speeds at the time of a problem).
  

Note: For more information on the requirements for the OnBoard Zoom integration, please visit our Zoom Integration Recommended System Requirements.