In order to prevent any potential sound, video, or connection issues with using the OnBoard Zoom Integration, we recommend that users verify that their device meets the minimum requirements specified in this article.

Recommended System Requirements Summary:

• Supported Browsers:
  • Google Chrome
  • Microsoft Edge with Chromium (Latest Version) 
• Supported Devices: PC, Mac, iOS Devices, Android Devices
• Processor (CPU):
  • Minimum: Single Core 1Ghz or HIgher
  • Recommended: Dual Core 2Ghz or Higher
• Memory (RAM):
  • Recommended by Zoom: 4Gb
  • Recommended by OnBoard: 6Gb or Higher
    • We recommend 6Gb to ensure a better integration experience.

The requirements are available in full detail here. 

Note: While several supported browsers are listed under the Zoom's support page, we currently only support Chrome and Edge with Chromium (latest version) for the OnBoard Zoom integration.

Tips for users with low-end devices:

Should your device not meet the recommended requirements, you can use these suggestions and tips to help make the most out of your OnBoard Zoom integration. These suggestions can also apply to systems that meet the minimum recommendations but are having sound or video issues while using the OnBoard Zoom Integration.

• Close unnecessary programs, apps, browser tabs. 
  • Each additional application or browser tab running on your device uses up resources. The less unnecessary programs that are running on your device, the more resources that will be made available for your browser.
• If you don't meet the minimum requirements, try to join the meeting using either the OnBoard iOS/Android app, or the Zoom client app instead.
  • Being a standalone application, the Zoom app has slightly fewer requirements than connecting to a meeting within OnBoard, and due to the integration, uses from all platforms are able to connect to the same meeting.
• Monitor your device performance.
  • You can use a performance monitoring application to keep an eye on your memory and processor usage. 
    • A simple way to do this on Windows would be to run task manager, click on performance, and then monitor the CPU and Memory usage. To launch task manager: Search for Task Manager in your start menu, or press the Windows key and R simultaneously, type taskmgr, and then press enter.
      
      
      Note: CPU usage can spike to 100% when launching an application for a brief moment, that is not something of concern.
      
    • On a Mac, you can open the Activity monitor by pressing Command and Spacebar simultaneously, type Activity Monitor and select the Activity Monitor once it shows up. You check your CPU and Memory usage by selecting the corresponding tab visible on the top.
      • For CPU: Verify that the Idle% is above 5% and does not hit 0%
        
        
        
        
      • For Memory: Verify that Physical Memory is higher than Memory Used by at least 5% of the available Physical Memory.