Overview

Calendar invites may stop sending when the connection between OnBoard and your calendar provider expires or is revoked. This article explains what to check, how to reconnect your calendar, and how to re-send the affected meeting invite.

This applies to calendar integrations on the web, including Outlook, Google, Exchange, and Apple calendars.

Errors you may see and symptoms

You may not see a specific in-app error message. Instead, the issue usually appears as:

• Calendar invites are not delivered
• Attendees do not receive calendar event invitations
• Your calendar shows as disconnected or reconnect required
• You receive an email from Cronofy asking you to resync your calendar

Cause

This can happen when the secure authorization between OnBoard and your calendar provider expires or is revoked. This can be due to many reasons such as a password change, security settings change, or inactivity. 

Resolution

If you are the meeting organizer or admin and invites are not being sent:

1. Confirm calendar invites are enabled for the meeting.
2. Review the guidance in Calendar Integration: Managing and Sending Calendar Events.
3. Confirm all attendees have valid email addresses.

If your calendar is disconnected:

1. Open your OnBoard profile and go to the Settings tab.
2. Find Calendar Integration and click Link Another Account.
3. Select your calendar provider and log into your account.
4. Re-approve access with your calendar provider if prompted.
5. Re-send the affected meeting’s calendar event.

Additional notes

Shared or resource calendars may behave differently. The calendar you are integrating must be an account with login credentials to connect.

If the issue continues after reconnecting your calendar and re-sending the event, contact Support with the affected user or users and the meeting details.