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Candler Holmes

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Activity overview

Latest activity by Candler Holmes

  • Candler Holmes created an article,

    How to Format Excel Files for OnBoard

    When you upload an Excel file to OnBoard, the workbook or worksheet displays according to its print layout in Microsoft Excel. Before uploading, you can adjust the page settings to make sure your c...

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  • Candler Holmes created an article,

    Downloading and Printing Documents in OnBoard

    Need to print a meeting book or individual document from OnBoard? You can download meeting materials and Resources documents to your device, then print them as needed.Before You Begin: Documents mu...

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  • Candler Holmes created an article,

    Troubleshooting Meeting Times After Canadian Daylight Saving Time Changes

    Recent changes to daylight saving time in several regions may affect how meeting times appear in OnBoard. If your meeting times appear incorrect, follow the steps below to verify your settings.Step...

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  • Candler Holmes created an article,

    Recording & Speaker Identification: Tips and Troubleshooting

    OnBoard's Speaker Identification feature helps identify who is speaking during a recorded meeting. After a recording is processed, OnBoard attempts to match speakers to names on the meeting's invit...

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  • Candler Holmes created an article,

    Contact Support

    Customer Support How can I contact OnBoard Customer Support? Contact Customer Support   You can contact OnBoard Customer Support though the help center, or by email or phone for assistance wit...

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  • Candler Holmes created an article,

    Managing Time Zones for Meeting Times, Notifications, and Exported Materials

    Meeting times can sometimes appear differently depending on where you are viewing them, such as in OnBoard, in email notifications, or in exported meeting materials. This happens because OnBoard us...

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  • Candler Holmes created an article,

    Annotations not syncing or missing across devices

    OverviewAnnotations may not appear across devices right away if they have not finished syncing, your device is offline, or you are viewing a different copy of the document. This article explains wh...

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  • Candler Holmes created an article,

    [Admin] Actions: Automatic open and close dates and notifications

    OverviewCertain Actions (eSignatures, Approvals, and Surveys) allow automatic open and close dates to be set, with automatic notifications. Why did my action open or close automatically?Actions wil...

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  • Candler Holmes created an article,

    eSignature Troubleshooting

    OverviewThis article covers the most common eSignature issues and how to resolve them, including signer progress showing as 0/0, sideways signatures or signature blocks, and signing problems on the...

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  • Candler Holmes created an article,

    Mobile app won't load, sync, or keeps crashing

    OverviewMost mobile app issues can be resolved by updating the app, checking your connection, signing out and back in, or reinstalling the app.This article applies to the OnBoard mobile app for iOS...

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