List of OnBoard Notifications

Andrew Sompels
Andrew Sompels
  • Updated

Overview of OnBoard Notifications

What notification methods are available in OnBoard?

OnBoard can send notifications through email, mobile push notifications, or both. The notifications you receive depend on:
  • Your role in OnBoard
  • Your permissions
  • Your organization's settings
  • Enabled OnBoard features
  • Your activity within the platform

Notification Timing and Delivery

What do Immediate notifications mean?

Immediate notifications are sent shortly after the related action occurs.
Examples include:
  • Approval requests
  • Meeting updates
  • eSignature requests
  • Survey invitations

What do Grouped (Delayed) notifications mean?

Grouped (Delayed) notifications combine related activity into a single notification and send it after a waiting period.
Key details:
  • Often delivered about one hour after the most recent related activity
  • Delivery timing may vary
  • Helps reduce notification volume

What do Scheduled notifications mean?

Scheduled notifications are sent at a specific time or relative to an event.
Examples include:
  • Upcoming meeting summaries
  • Meeting feedback requests
  • Event reminders

What is required to receive email notifications?

To receive email notifications, you must have:
  1. A valid email address on your OnBoard account.
  2. Email Notifications enabled in your OnBoard profile settings.
Note: Certain account and security-related emails may still be sent when required to complete an action or protect your account.
For more information, see related OnBoard Profile Management article in the Help Center.

What is required to receive mobile push notifications?

To receive mobile push notifications, you must have:
  1. The OnBoard mobile app installed.
  2. A device registered with OnBoard.
  3. Notifications allowed in your device settings.
For mobile setup assistance, see the OnBoard Mobile App Settings article.

Account and User Management Notifications

Which account and user management notifications can I receive?

What is two-factor authentication (2FA)?

Two-factor authentication (2FA) is a security feature that requires an additional verification step when signing in, such as a code sent to your email or mobile device.

Meeting and Agenda Notifications

Which notifications are available for meetings and agendas?

For more information on meetings, review the articles in the Meetings Section of the OnBoard Help Center.

What is a board book?

A board book is a compiled package of meeting materials, agenda items, and supporting documents prepared for meeting participants.

What are meeting annotations?

Annotations are notes, comments, highlights, or markups added to meeting materials.
For related information, consider linking to:
  • Meeting management articles
  • Agenda management articles
  • Board book articles
  • Meeting feedback articles

Resource Notifications

Which notifications are available for resources?

For more information, review the Resources help article. 

What are resource annotations?

Resource annotations are notes, comments, highlights, or markups shared on resources stored in OnBoard.

Announcement Notifications

Which notifications are available for announcements?

For more information, review the Announcements help article. 

Approval Notifications

Which notifications are available for approvals?

For additional approval related guidance, see the Approvals article in the Help Center.

Survey Notifications

Which notifications are available for surveys?

For additional information review the Surveys article in the Help Center.

eSignature Notifications

Which notifications are available for eSignatures?

eSignature refers to an electronic signature workflow used to collect legally recognized digital signatures.

For additional information review the eSignatures article in the Help Center.

Assessment Notifications

Which notifications are available for assessments?

For additional information review the Assessments article in the Help Center.

Questionnaire Notifications

Which notifications are available for questionnaires?

For additional information review the Questionnaires article in the Help Center.

Minutes Builder Notifications

Which notifications are available for meeting minutes?

For additional information review the Minutes Builder article in the Help Center.

AI Minutes Notifications

Which notifications are available for meeting minutes?

For additional information review the AI Minutes article in the Help Center.

Messenger Notifications

Which notifications are available for Messenger?

For additional information review the Messenger article in the Help Center.

Task Notifications

Which notifications are available for tasks?

For additional information review the Tasks article in the Help Center.

Skills Tracking Notifications

Which notifications are available for skills tracking?

For additional information review the Skills Tracking article in the Help Center.

Agenda Collaboration Notifications

Which notifications are available for agenda collaboration?

For additional information review the Agenda Collaboration article in the Help Center.

Troubleshooting Missing Notifications

Why am I not receiving a notification?

A notification may not be sent for several reasons:
  1. You are not a recipient of the related meeting, task, resource, or action.
  2. Your role or permissions do not qualify for the notification.
  3. The feature is not enabled for your organization.
  4. Email notifications are disabled in your OnBoard profile.
  5. Push notifications are disabled for the OnBoard mobile app on your device.
  6. The action does not trigger a notification.
  7. An administrator chose not to notify participants.

How can I troubleshoot missing email notifications?

If you are not receiving email notifications:
  1. Verify that your email address is correct in OnBoard.
  2. Confirm that Email Notifications are enabled in your profile.
  3. Check your spam, junk, clutter, or quarantine folders.
  4. Confirm that your organization's email filtering system is not blocking messages from OnBoard.
  5. Ask your administrator whether the relevant feature is enabled.

How can I troubleshoot missing mobile push notifications?

If you are not receiving mobile push notifications:
  1. Confirm that the OnBoard mobile app is installed.
  2. Verify that your device is registered.
  3. Check that notifications are allowed in your device settings.
  4. Ensure you are signed in to the correct OnBoard account.
  5. Ask your administrator whether the feature supports push notifications.

Frequently Asked Questions (FAQ)

Can I receive both email and mobile push notifications?
Yes. Many OnBoard notifications support both delivery methods. Availability depends on the specific notification type and your organization's settings.
Are all notifications available as mobile push notifications?
No. Some notifications are only delivered by email. The notification tables above identify which notifications support push delivery.
How quickly are Immediate notifications sent?
Immediate notifications are typically sent shortly after the triggering action occurs.
Why are some notifications delayed?
Some notifications use grouped delivery to reduce notification volume by combining related updates into a single message.
Can an administrator control whether notifications are sent?
Yes. Certain actions allow administrators to decide whether participants should receive notifications.
Do I need to enable Email Notifications in my profile?
Yes. Most feature-related email notifications require Email Notifications to be enabled in your profile settings.
Can I receive security-related emails if email notifications are disabled?
Yes. Some account and security messages may still be delivered when required to complete a requested action or maintain account security.

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