While utilizing OnBoard, you may occasionally receive a Network Connect Lost notification or observe a Realtime Status indicator indicating network complications. Comprehending the implications of these notifications and the methods for troubleshooting can facilitate a prompt return to optimal functionality.

What Does "Network Connection Lost" Indicate?

The Network Connect Lost notification typically signifies a loss of complete internet connectivity. However, in numerous instances, the underlying cause is not a total outage but rather network security configurations — particularly, firewall regulations that obstruct specific OnBoard services or websites.

Common Causes

• Complete Internet Connectivity Loss: If your computer or device entirely loses internet access, OnBoard will be unable to load pages or operate effectively.

• Firewall or Network Security Limitations: More frequently, firewalls or network security systems restrict access to particular OnBoard resources, impeding the functionality of certain features.

The complexity lies in the fact that the repercussions depend on which network elements are obstructed. Some firewall regulations may inhibit multiple OnBoard features, while others may only restrict one or two seemingly minor services — such as Pendo, which powers the Help & Feedback menu.

Steps to Take Upon Encountering This Message

1. Examine Firewall Settings: Consult the article OnBoard Access: What Sites to Allow through Your Firewall to ensure that all requisite domains and services are authorized.

2. Clear Browser Cache: Occasionally, simply refreshing the page or clearing your browser cache will eliminate the message.

3. Refresh or Reboot: In certain instances, rebooting the device may also be beneficial.

4. Confirm Full Internet Access: Verify that your device possesses active internet connectivity, as OnBoard necessitates this to load content effectively.

Once the network issue is rectified, the Network Connect Lost message should cease to appear following a page refresh or cache clearance.

Understanding Realtime Status Notifications

The Realtime Status notification functions similarly to the network lost alert. It signifies ongoing connectivity or network challenges. This is frequently associated with the same firewall or security constraints rather than a total internet outage.

The troubleshooting procedures for realtime status issues parallel those for network loss:

• Review firewall regulations and authorize necessary sites.

• Refresh or clear the cache.

• Reboot your device if deemed necessary.

• Ensure comprehensive internet connectivity.

Should network issues persist despite these measures, it is advisable to contact your IT department or the OnBoard support team with detailed information regarding your firewall and network configuration to assist in identifying and resolving specific restrictions.