If you ever forget your password in OnBoard, or if you get locked out, you can reset your password on your own. Please follow the steps below. 

Resetting Your Password - Web Browser

On the OnBoard login page, https://app.onboardmeetings.com, after inputting your email address, you'll find the Forgot password? button. 

Click Forgot password? to initiate the password reset process.

Enter/confirm your email address and select Reset Password.

A six-digit code will be sent to your email. Please check your email inbox (or open it in a separate browser tab) and locate the two-factor authentication email. Copy the six-digit code provided.

Navigate back to the OnBoard browser tab, paste or enter the six-digit code, and select Continue.

Create and confirm your new password and select Continue.

Passwords must:

• Match
• Have one lowercase character
• Have one uppercase character
• Have at least 8 characters
• Have one special character (! @ # $ % ^ & * ?)
• Have no whitespaces

Once successful, select Go to Login, enter your email address and new password, and select Continue to sign in. 

Resetting Your Password - Mobile

On the OnBoard mobile login page select the Forgot Password?  button. 

On the next screen, enter your OnBoard email address and select Reset.

OnBoard will send a password reset email to your email address. Check your email, and select Reset Password within the email.

Enter and confirm your new password and select Change Password.

Passwords must:

• Match
• Have one lowercase character
• Have one uppercase character
• Have at least 8 characters
• Have one special character (! @ # $ % ^ & * ?)
• Have no whitespaces

On the sign in screen enter your email address and new password, and select Sign In to sign in. 

Unlocking Your Account

If you mistype your password seven times, OnBoard will lock you out of your account. This is a security feature enabled so that nobody can guess your password multiple times to get access to your organization's secure information. 

To unlock your account, use the Reset Password or Forgot Password? button and follow the steps for resetting your password.