Overview

If you requested a password reset but did not receive the email, it may have been filtered by your email system, sent to a different email address, or not sent because your organization uses single sign-on (SSO).

This article applies to OnBoard on web and mobile.

Symptoms

• You requested a password reset, but no email arrived.
• The reset link expired before you could use it.
• You are unable to reset your password because your organization uses SSO.

Resolution

1. Wait a few minutes, then refresh your inbox.
2. Check your Spam, Junk, and Quarantine folders. Search your mailbox for messages from OnBoard.
3. Confirm you are checking the correct email address. Password reset emails are sent to the exact email address listed on your account.
4. Ask your IT team to allowlist OnBoard senders. 
5. If your organization uses SSO, sign in using the SSO option instead. You may not have a separate OnBoard password. For more information, see How to Sign In Using Single Sign-On.

If the issue continues

Your administrator can resend your invitation or trigger a password reset or account unlock. For more information, see Reset Passwords and Unlock Accounts.

If you still cannot access your account, contact Support at help@onboardmeetings.com and include the email address associated with your account.