Meeting Feedback helps you learn what worked well in a meeting and what could improve. After a meeting, OnBoard can send a short survey to invitees so they can rate the meeting (1–5 stars) and (optionally) add comments.

Is Meeting Feedback Anonymous?

Yes. Meeting Feedback submissions are anonymous. Meeting Administrators can see ratings and comments, but they do not see who submitted them.

What “anonymous” means

• Your name and user details are not shown with your feedback.
• Admins see combined results (like an average rating) and anonymous comments.

Organization-Level Meeting Feedback Settings

Use these settings to turn Meeting Feedback on or off for the whole organization and set the default email behavior.

How Do I Enable Meeting Feedback For My Organization?

1. In OnBoard, open Settings from the left navigation.
2. Select Features.
3. Scroll to Meeting Feedback.

How Do I Turn Meeting Feedback On or Off at the Organization Level?

• Use the toggle on the right side of the Meeting Feedback panel to enable or disable Meeting Feedback for the organization.

What Does the Default Email Behavior Control?

When Meeting Feedback is enabled, you can choose who gets the automatic Meeting Feedback request email. This email is sent 24 hours after the meeting (for meetings where Meeting Feedback is enabled).

Who Can Receive the Automatic Meeting Feedback Request Email?

Choose one of these options:

1) Meeting Invitees With RSVP Status of Attending, Maybe, or No Response

• Sends the email to people who RSVP’d:
  • Attending
  • Maybe
  • No Response (they haven’t answered yet)

2) Meeting Attendees

• Sends the email only to users marked as:
  • Present
  • Remote
• This is based on the meeting’s Attendance tracking.

3) Meeting Invitees

• Sends the email to everyone invited to the meeting, even if they were not marked Present/Remote.

4) Do Not Automatically Send

• Turns off the automatic email.
• A Meeting Admin can still send the survey manually when needed.

Meeting-Level Feedback Settings

Use these settings to adjust Meeting Feedback for one specific meeting.

How Do I Change Meeting Feedback Settings for One Meeting?

1. Go to the Meetings List.
2. Select the meeting you want to update.

3. Select Settings.

What if I Don’t See the Settings Button?

If you’re on a smaller screen:

1. Select the ⋯ (three dots) menu.
2. Select Settings.

Where Else Can I Find Meeting Feedback?

If your organization has Premium or Ultimate, you can access Meeting Feedback from the Analytics tab at the top of the meeting page. 

1. Select Analytics from the Meeting’s Details page.
2. In the Meeting Feedback panel, select the status in the top-right corner to choose email options.

• If Meeting Analytics is not available (or is disabled), you can access Meeting Feedback below the Meeting Invitees section.

What Do Meeting-Level Settings Change?

Meeting-level settings control the same things as the organization default, but only for that meeting, including:

• Whether the automatic email is sent 24 hours after the meeting
• Who gets the automatic email
• Whether Meeting Feedback is enabled for the meeting

How Do I Disable Meeting Feedback For Just One Meeting?

• In the Meeting Feedback settings panel, switch the Meeting Feedback toggle Off for that meeting.

Manually Requesting Meeting Feedback

Meeting Admins can send the survey manually at any time (for meetings where Meeting Feedback is enabled).

How Do I Manually Send the Meeting Feedback Survey?

1. Open the meeting.
2. Find the Meeting Feedback panel.
3. Select Send Feedback Survey.

Who Can I Send the Manual Request To?

You can choose the same recipient options as the automatic email options, such as:

• Invitees based on RSVP
• Attendees marked Present/Remote
• All invitees

• Select Send Notifications when your selection looks right.

How Do I Send a Reminder?

1. Return to the Meeting Feedback panel.
2. Select Send Reminder.

Providing Meeting Feedback 

Users can submit feedback from the email/notification or directly inside the meeting.

How Do I Submit Feedback From the Email or Notification?

1. Open the Meeting Feedback email or OnBoard notification.
2. Select a rating from 1 to 5 stars.

• OnBoard opens the Meeting Feedback page so you can add more details.

How Do I Submit Feedback From Inside the Meeting?

Open the meeting in OnBoard.

1. Select Meeting Feedback, or select Analytics (if your organization has it).
2. In the Meeting Feedback panel, select Add Your Feedback.

3. Select your rating (1–5 stars).

What Questions Show After I Choose a Rating?

After you pick a rating, OnBoard may show different prompts:

• 3 stars or fewer: you may see improvement-related options (example: “Areas where we can improve”)
• 4 stars or more: you may see what went well options

Can I Add Comments?

Yes: comments help Meeting Admins understand the “why” behind the rating.

• Select Submit Feedback when finished.

Adding Meeting Feedback Viewers

Sometimes you may want non-admin members to see the feedback results.

What is a Meeting Feedback Viewer?

A Viewer is a permission that lets a non-admin see Meeting Feedback ratings and comments for a specific meeting.

How Do I Share Meeting Feedback with Someone Else?

1. Open the meeting.
2. Select Analytics.
3. Select Share Feedback.

4. Choose users from the list to share the data with.
5. Select Update Viewer.

Viewing Meeting Feedback

Who Can View Meeting Feedback Results?

To view Meeting Feedback results, you must be either:

• A Meeting Administrator, or
• A user who has been set as a Viewer for that meeting’s feedback

How Do I View Meeting Feedback Results?

1. Open the meeting.
2. Select Analytics near the top of the page (if available).
3. Scroll to the Meeting Feedback panel.

Unread Feedback Notifications

When Do Meeting Admins Get Notified About Unread Feedback?

Meeting Admins can be notified when unread feedback is available if:

• They are the Meeting Admin
• It has been 7 days since the first feedback request was sent
• They have one or more feedback submissions they have not viewed

Admins may receive an email notification that links directly to the Meeting Feedback panel:

Where Do I See Feedback Notifications in OnBoard?

• Select Notifications in the left navigation.

FAQs

Can I submit feedback if I didn’t get the email?

• Yes. If you can access the meeting in OnBoard, you can submit feedback from the meeting’s Meeting Feedback panel.

When can users start submitting Meeting Feedback?

• Users can submit feedback any time after the meeting’s Start Time.

Why isn’t my feedback showing up yet?

• Feedback can take 5–10 minutes to appear after submission.

Can I resend the feedback email if it already sent automatically?

• Yes. A Meeting Admin can manually send the survey again as a reminder.

If I duplicate a meeting, do the same viewers keep access to feedback?

• No. You need to share feedback again for each new meeting.

Can I edit Meeting Feedback after I submit it?

• No. Submitted feedback cannot be edited.

Can I customize the pre-defined feedback choices?

• Not currently. If you need different pre-defined options, share that request with your OnBoard support contact.