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Andrew Sompels

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Articles

Recent activity by Andrew Sompels

  • OnBoard Release Notes - October 3rd, 2025

    The week of September 29th, 2025 we released updates to OnBoard that added maintenance and security updates as well as some changes.FixesThe following fixes were deployed with this release:Meeting ...

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  • **RESOLVED** August 19, 2025 - File Operations Fails

    On Tuesday, August 19th, at approximately 2:00 PM EST, file operations across the OnBoard platform were impacted, affecting several features including book builds, file downloads, and document acti...

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  • Understanding Network Connection Lost and Realtime Status in OnBoard

    While utilizing OnBoard, you may occasionally receive a Network Connect Lost notification or observe a Realtime Status indicator indicating network complications. Comprehending the implications of ...

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  • Submitting an OnBoard Feature Request

    Your feedback is crucial to improving the OnBoard experience. All OnBoard Feature Requests and Roadmap Feedback can be submitted within the OnBoard platform.  Accessing Feature Requests on the Web ...

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  • How to Create an OnBoard Desktop App/Shortcut

    If you'd like to access OnBoard quickly when using a desktop, laptop, or Microsoft Surface device, you can create a desktop app/shortcut. Review the instructions below to see how to create a deskto...

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  • Removing JavaScript from PDFs

    JavaScript in PDFs can lead to compatibility problems with OnBoard, potentially causing book build failures.  Additionally, JavaScript in PDFs poses security risks by executing malicious code and m...

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  • **RESOLVED** July 18, 2024 - Azure Central Outage Caused OnBoard Authentication Issues

    Starting at approximately 21:56 UTC on 18 July 2024, a subset of OnBoard users experienced issues with multiple Azure services in the Central U.S. region. These issues included failures with servic...

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  • OnBoard Intelligent Assistant

    OnBoard’s Intelligent Assistant is your personal assistant in OnBoard! Powered by Microsoft's Azure AI Service within OnBoard’s secure environment, it is available on both web and OnBoard's iOS ph...

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  • **RESOLVED** October 18, 2023 - Users reporting slow response time of the OnBoard application

    Starting on Monday, October 16, 2023 some OnBoard users began reporting very slow response time of the OnBoard application.  The cause of the issue was identified as a feature deployment on Septemb...

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  • **RESOLVED** October 18, 2023 - Users unable to login and encountered a "Gateway Time-out" message

    At approximately 4:22 AM Eastern Standard Time on Wednesday, October 18, 2023, some OnBoard users were unable to login and encountered a "Gateway Time-out" message due to a Microsoft database outa...

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