Mobile App Security PINs, TouchID/FaceID, and 2-Factor Authentication

When you initially open up the OnBoard App, you will see a login screen where you'll be prompted to authenticate with your OnBoard ID email address and password. Depending on some of the security settings required by your organization, you may be given the option to register a new PIN code, set up Touch ID or Face ID, or asked to provide a 2-Factor Authentication code. Below, we'll see examples on how these features are set up and utilized during the login process. 

Setting the Security PIN Code

This code incredibly useful for accessing your organization materials in OnBoard quickly and securely. After you've fully authenticated like normal, you'll be able to simply use your PIN Code to replace the full username/password process. However, if you manually log out of OnBoard, the authentication process will start over with your username/password, and re-configuring this PIN code. This code can also be used when trying to access your meeting materials in Offline Mode. When setting your PIN code, please be sure to choose something you will remember. 

Using Touch ID / Face ID Enabled Devices

Many recent devices include some sort of biometric sensor like a fingerprint reader in the Home button, or face recognition with the camera. These security measures can be configured to be used instead of the PIN code mentioned above. In order turn on this feature in OnBoard, you must first ensure that you have configured the feature in your device's settings. 

Here are some simple steps to follow for getting these features enabled.

Step 1: Ensure your Fingerprint or Face is registered on your device

Locate the Settings app on your device and navigate to the location regarding TouchID or FaceID settings. Ensure the feature is enabled and you've configured it fully (registering a fingerprint or your facial features). See your specific device's user manual for exact instructions on where to find these settings.

Step 2: Enable Touch ID or Face ID from the OnBoard Settings Menu

Once your device is set up to use Touch/FaceID, go ahead and log into OnBoard like normal. Once you've landed on the home page, open up the Settings Menu (sometimes found in a (...) icon for smaller device screens). Here's an example of where it's found on the iPhone App:

Step 3: Logging into OnBoard from this moment onward

Now that you've toggled on either Face ID or Touch ID for your OnBoard Application, you'll be able to log into OnBoard much more quickly with your fingerprint or by looking into the camera.  These features will replace the need to use a PIN code for OnBoard.

2-Factor Authentication

OnBoard’s robust security allows for the option of enabling a second factor of authentication. Doing so creates a layered defense that makes it much more difficult for an unauthorized person to gain access to your account. When enabled, logging into OnBoard will require not only your OnBoard ID and Password, but also a unique randomized code that can be emailed or sent by text message. Note: This feature is restricted to particular package levels of OnBoard. If you do not see this feature as it is described below, contact your Administrator and inquire about the possibility of upgrading.

Enabling 2-Factor Authentication

To enable 2-Factor Authentication, navigate to the Settings menu in OnBoard, then toggle the 2-Factor Authentication switch to On. By Default, your secondary authentication code will be delivered by email. If you prefer to receive this secondary authentication code by SMS Text Message instead, click the Phone Number section and enter your mobile number. You’ll then need to verify the code that was just sent to you by typing into the space shown below.

Logging in with 2-Factor Authentication Enabled

After enabling 2-Factor Authentication in the steps mentioned above, your login experience will change significantly. On the login screen, enter in your OnBoard ID and password as normal. Next, you will need to choose how you’d like to receive your secondary authentication code, either by Email or by SMS Text Message. (Note: If you did not set up a mobile number in the option steps above, you’ll automatically be guided to the next step of the process). After you’ve chosen your method of delivery, check your email (or mobile phone) for the code, and enter it into the screen shown below. With 2-Factor Authentication enabled, these two steps MUST be completed in order to gain access to your OnBoard account.