Setting up TouchID and FaceID login for OnBoard

Matt Holmes
Matt Holmes
  • Updated

Using Touch ID / Face ID Enabled Devices

Many recent devices include biometric sensors like fingerprint readers and face recognition. These security measures can be configured to be used instead of the PIN code mentioned above. In order to turn on this feature in OnBoard, you must first ensure that you have configured the feature in your device's settings. 

Here are some simple steps to follow to get these features enabled.

Step 1: Ensure your Fingerprint or Face is registered on your device

Locate the Settings app on your device and navigate to the location regarding TouchID or FaceID settings. Ensure the feature is enabled and you've configured it fully (registering a fingerprint or your facial features). See your specific device's user manual for exact instructions on where to find these settings.


Setting up Touch ID - Apple Support Site

Setting up Face ID - Apple Support Site


Setting up Facial Recognition - Samsung Support Site

Setting up Fingerprint Security - Samsung Support Site

Setting up Fingerprint Security - Google Support Site

Setting up Facial Recognition - Google Support Site


Step 2: Enable Touch ID or Face ID from the OnBoard Settings Menu

Once your device is set up to use Touch/FaceID, go ahead and log into OnBoard like normal. Once you've landed on the home page tap your user icon to open up the Profile & Settings Menu.  For some mobile devices, you may need to click the (...) icon in the bottom right-hand corner.


From here make sure Enable Touch ID is enabled.


Step 3: Logging into OnBoard from this moment onward

Now that you've toggled on either Face ID or Touch ID for your OnBoard Application, you'll be able to log into OnBoard much more quickly with your fingerprint or by looking into the camera.  These features will replace the need to use a PIN code for OnBoard.

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