Setting up Two-Factor Authentication

Eric Biddle
Eric Biddle
  • Updated

OnBoard’s robust security allows for the option of enabling a second factor of authentication. Doing so creates a layered defense that makes it much more difficult for an unauthorized person to gain access to your account. When enabled, logging into OnBoard will require not only your OnBoard ID and Password, but also a unique randomized code that can be emailed or sent by text message. 

Important Note: This feature is restricted to particular package levels of OnBoard. If you do not see this feature as it is described below, contact your Administrator and inquire about the possibility of upgrading.

Enabling 2-Factor Authentication

To enable 2-Factor Authentication, tap your user icon to open up the Profile & Settings Menu.  For some mobile devices, you may need to click the (...) icon in the bottom right-hand corner.


Then toggle the 2-Factor Authentication switch to On. By default, your authentication code will be delivered by email. If you prefer to receive this secondary authentication code by SMS Text Message instead, click the Phone Number section and enter your mobile number. 


Then verify the code that you should receive by typing into the space shown below.



Logging in with 2-Factor Authentication Enabled

After enabling 2-Factor Authentication in the steps mentioned above, your login experience will change significantly. On the login screen, enter your OnBoard ID and password as normal. Next, you will need to choose how you’d like to receive your secondary authentication code, either by Email or by SMS Text Message.

If you did not set up a mobile number in the steps above, you’ll automatically be guided to the next step of the process.


After you've chosen your method of delivery, check your email (or mobile phone) for the code, and enter it into the screen shown below.



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