Customer Education
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Recent activity by Customer Education
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**RESOLVED** July 18, 2024 - Azure Central Outage Caused OnBoard Authentication Issues
Starting at approximately 21:56 UTC on 18 July 2024, a subset of OnBoard users experienced issues with multiple Azure services in the Central U.S. region. These issues included failures with servic...
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OnBoard Intelligent Assistant
OnBoard’s Intelligent Assistant is your personal assistant in OnBoard! Powered by Microsoft's Azure AI Service within OnBoard’s secure environment, it is available on both web and OnBoard's iOS ph...
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**RESOLVED** October 18, 2023 - Users reporting slow response time of the OnBoard application
Starting on Monday, October 16, 2023 some OnBoard users began reporting very slow response time of the OnBoard application. The cause of the issue was identified as a feature deployment on Septemb...
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**RESOLVED** October 18, 2023 - Users unable to login and encountered a "Gateway Time-out" message
At approximately 4:22 AM Eastern Standard Time on Wednesday, October 18, 2023, some OnBoard users were unable to login and encountered a "Gateway Time-out" message due to a Microsoft database outa...
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**RESOLVED** August 30th, 2023 - Australian users unable to log into OnBoard
At approximately 08:30 UTC (4:30 AM EST) on August 30th, 2023 there were storage and compute failures in the Australia East region due to power surges causing cooling issues in the Azure Data cente...
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**RESOLVED** August 7th, 2023 - "Permission Denied" error delivered when attempting to open Meetings or Meeting Books.
The incident was first reported at 6:34 AM Eastern Standard Time on Sunday, August 6th, 2023. It was reported that select OnBoard users were receiving a "Permission Denied" error message when attem...
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[Admin] How to Manage Meeting Guests
You may have guests attend a meeting who are not OnBoard users, and you may be wondering how to manage those guests and provide them the meeting materials for those meetings. This post will review ...
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Passageways Acceptable Use Guidelines
I. Introduction This Acceptable Use Guidelines policy (“Policy”) outlines unacceptable use of Passageways Software- as-a-Service (SaaS), Platform-as-a-Service (PaaS), or any other offering ...
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OnBoard Group Training Webinar Schedule
Managing the Directory, Settings, & Homepage: April 21st, 2026 at 2:00pm ET May 5th, 2026 at 2:00pm ET May 19th, 2026 at 2:00pm ET June 2nd, 2026 at 2:00pm ET June 16th, 2026 at 2:00pm ET June 30th...
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- 8 followers
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Minutes Builder
OnBoard gives its Administrators the flexibility to create Meeting Minutes easily and make them visible to meeting attendees through a variety of methods. Publishing minutes closes the Complete Mee...
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- 5 followers
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- 2 votes