Andrew Sompels
Articles
Recent activity by Andrew Sompels
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**RESOLVED** August 30th, 2023 - Australian users unable to log into OnBoard
At approximately 08:30 UTC (4:30 AM EST) on August 30th, 2023 there were storage and compute failures in the Australia East region due to power surges causing cooling issues in the Azure Data cente...
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**RESOLVED** August 7th, 2023 - "Permission Denied" error delivered when attempting to open Meetings or Meeting Books.
The incident was first reported at 6:34 AM Eastern Standard Time on Sunday, August 6th, 2023. It was reported that select OnBoard users were receiving a "Permission Denied" error message when attem...
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[Admin] How to Manage Meeting Guests
You may have guests attend a meeting who are not OnBoard users, and you may be wondering how to manage those guests and provide them the meeting materials for those meetings. This post will review ...
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Passageways Acceptable Use Guidelines
I. Introduction This Acceptable Use Guidelines policy (“Policy”) outlines unacceptable use of Passageways Software- as-a-Service (SaaS), Platform-as-a-Service (PaaS), or any other offering ...
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OnBoard Group Training Webinar Schedule
Managing the Directory, Settings, & Homepage: January 13th, 2026 at 2:00pm ET January 27th, 2026 at 2:00pm ET February 10th, 2026 at 2:00pm ET February 24th, 2026 at 2:00pm ET March 11th, 2026 at 2...
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OnBoard Release Notes - September 26th, 2025
The week of September 22nd, 2025 we released updates to OnBoard that added maintenance and security updates as well as some changes.FixesThe following fixes were deployed with this release:Resource...
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OnBoard Academy
OnBoard Academy is your hub for self-guided training on all OnBoard features. Our concise yet detailed instructional videos empower you to learn at your own pace. Accessing OnBoard Academy Access ...
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Editing Documents with Microsoft 365
With OnBoard’s Microsoft 365 Document Editing, you can collaborate with other Admins and Contributors by editing your documents within Meetings and Resource folders. Supported File Types The only ...
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How to Sign In Using Single Sign-On (SSO)
Single Sign-On (SSO) allows you to log into OnBoard using your organization’s identity provider (IdP) credentials. This guide explains how to sign in when SSO is enforced or optional, and how it w...
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Administrator Getting Started Guide
Welcome to the Administrator Getting Started Guide, your go to checklist for configuring OnBoard with confidence using proven leading practices. This guide walks you through the core configuration ...
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