What is the OnBoard Trust Center?

OnBoard protects your organization’s data through security, privacy, and compliance practices built into our products, infrastructure, and processes.

Authorized users can access current certifications, audit reports, security policies, penetration testing records, business continuity materials, and other due diligence resources through OnBoard’s secure Whistic-powered Trust Center.

The Trust Center is the recommended source for current OnBoard security and compliance documentation and is available through the OnBoard Trust Center.

Accessing the OnBoard Trust Center

To request access to the OnBoard Trust Center, contact OnBoard Support by email or phone or submit a support ticket. Our Support team will assist with your request and provide access to the appropriate Trust Center materials.

1. Request access to the Trust Center: Contact OnBoard Support by email at help@onboardmeetings.com, submitting a help ticket, or by phone:

• United States: +1 765 535 1880
• Canada: +1 437 291 7100
• Europe, Middle East, & Africa: +44 20 3769 1702
• Asia-Pacific: +61 2 8073 0584
  

       If requesting via email, include the requester’s name, organization, and email address.

2. Access your invitation: You will receive an email confirmation with a link to access the Trust Center documents.

Direct OnBoard Trust Center access request via Whistic

You can also submit a request directly to Whistic while in the OnBoard Trust Center, however for a more expedited process, we recommend submitting a support ticket to OnBoard to request Trust Center access. 

Examples of Documentation Available in the OnBoard Trust Center

• Audits & Certifications — SOC 2 Type II, SOC 2 bridge letters, ISO 27001, ISO 27701, GDPR, HIPAA, CSA STAR
• Security & Privacy Policies — Information Security, Access Control, Incident Response, Secure Agile SDLC, Risk Assessment, Acceptable Use, vendor management
• Penetration Testing — OnBoard web application penetration testing reports and management responses
• Business Continuity & Disaster Recovery — Business Continuity Plan, Disaster Recovery Plan, tabletop exercise results
• Data & Infrastructure — network diagrams, infrastructure/data-flow documentation
• Artificial Intelligence — OnBoard AI data flow, AI security FAQs, and Generative AI policies
• Privacy & Data Processing — DPA, Subprocessor List, regulatory statements
• Contractual Documentation — MSA, SLA, Support Performance and Recovery Objectives
• Insurance & Financial Documentation — Certificates of Insurance, financial-strength letter, W-9
• Accessibility — VPAT and accessibility testing documentation
• Healthcare — Business Associate Agreement
• Security Questionnaires — HECVAT

Unable to Find the Documentation You Need?

If you cannot locate a specific security, compliance, privacy, or due diligence document in the Trust Center, submit a request to OnBoard Support and include the name or description of the documentation you need. Our team will coordinate with the appropriate internal team to determine whether the requested information is available.