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Candler Holmes

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Articles

Recent activity by Candler Holmes

  • A file won't download, preview, or open

    OverviewIf a document will not open, preview, or download, the issue may be temporary or related to your browser, connection, or the specific file. This article explains the steps to try before con...

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  • Agenda document won't load - "Network error"

    OverviewAn agenda document may fail to open because of a temporary connection issue or because the specific uploaded file did not load or convert correctly. This article explains what to check and ...

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  • Agenda Document Upload and Book Build Issues: Corrupt Files, JavaScript, Formatting, or Font Changes

    OverviewSome board book build problems are caused by a specific source file that does not convert cleanly. This article explains common file issues that can cause conversion failures and how to fix...

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  • Board book is stuck building or fails to build

    OverviewBoard book build issues usually fall into one of two situations: The book shows a Book Build Failed message. The book appears stuck building for a long time, including staying on Build Queu...

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  • Two-Factor Authentication Code Not Arriving or Expiring Too Quickly

    Overview OnBoard supports two-factor authentication codes through an authenticator app, SMS text message, or email. Your two-factor code will be delivered to your email associated with your OnBoa...

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  • My account is locked after failed sign-in attempts

    OverviewIf you enter the wrong password several times, OnBoard may temporarily lock your account for security. The lock usually clears automatically after a short wait. If you need access sooner, y...

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  • I didn't receive my password reset email

    OverviewIf you requested a password reset but did not receive the email, it may have been filtered by your email system, sent to a different email address, or not sent because your organization use...

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  • Login screen is blank, stuck, or won't load (Web)

    OverviewA blank or stuck OnBoard sign-in page can happen when the login page cannot load correctly. This may be related to a stale browser cache, an outdated bookmark or URL, a network or firewall ...

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  • Capturing HAR Files for Support

    This guide explains how to capture and save a HAR file to diagnose OnBoard issues in browsers like Chrome, Edge, Safari, and Firefox. It details opening Developer Tools, selecting the Network tab, ...

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  • [All Users] What types of files can be used in OnBoard?

    Agenda Sections - Accepted File Types The following file document types are supported for uploading to Agenda Sections: .PDF (Adobe Reader) .DOC (Microsoft Word) .DOCX (Microsoft Word) .XLS (Micro...

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    • 4 votes