Q: Can I use the mobile applications for administrative functions?
A: No, currently the mobile functionality is designed to facilitate delivering meeting content to meeting attendees.
Q: How can I notify my board members that the meeting book is available?
A: You will have the opportunity to alert Readers every time the Meeting Visibility changes. See the Meeting Visibility section of this guide for more details.
Q: What do all of these different permissions mean?
A: Take a look at this article: Understanding OnBoard Permissions
Q: What kind of documents can I upload to a meeting section?
A: You can upload:
.PDF (Adobe Reader)
.DOC (Microsoft Word)
.DOCX (Microsoft Word)
.XLS (Microsoft Excel)
.XLSX (Microsoft Excel)
.PPT (Microsoft PowerPoint)
.PPTX (Microsoft PowerPoint)
Q: Why does OnBoard timeout?
A: OnBoard times out after a period of inactivity to help protect your board materials. After a period of inactivity, you will be asked to re-authenticate in order to make changes to the organization and meetings.
Q: Does OnBoard enforce a minimum password strength requirement?
A: Yes! Your OnBoard account password must meet the following critera:
- It must be at least 8 characters in length.
- It must include at least 1 lower-case letter.
- It must include at least 1 upper-case letter.
- It must include at least 1 special character.
Q: I don't think my users are getting email notifications from OnBoard. Why is that?
A: There are two possible issues to correct here. One, ensure the user's Email Notifications have been enabled on their OnBoard Profile page. Checking this box is what allows the user to receive notifications by email. If this is enabled, but users are still not receiving emails from OnBoard, please have your IT/Security specialist review the following article: OnBoard Firewall Whitelisting
Q: Can I still print out a Board Book?
A: Technically, yes. However, the bulk of OnBoard’s feature set resonates as a digital solution. There is not a “Print” button in OnBoard, but it is possible to export and download a compiled copy of the entire board book. From there, you can use any PDF Reader software to open and print the book. To download the book, select DOWNLOADS from the list of options on the Meeting Details page, then choose BOOK. If you do not see this option, it may have been disabled by your Administrator. Before printing your book, please consider the environment, as meetings can sometimes be quite lengthy.