Q: Can I use the mobile applications for administrative functions?
A: No, currently the mobile functionality is designed to facilitate delivering meeting content to meeting attendees. Administration functions will need to be accessed from the web browser version of OnBoard.
Q: How can I notify my board members that the meeting book is available?
A: You will have the opportunity to alert Readers every time the Meeting Visibility changes. Alternatively, the Meeting Brief Email provides details about upcoming meetings. Learn more about the Meeting Brief notification in this article: Meeting Brief Email Notifications
Q: What do all of these different permissions mean?
Q: What kind of documents can I upload to a meeting section?
A: You can upload:
.PDF (Adobe Reader)
.DOC (Microsoft Word)
.DOCX (Microsoft Word)
.XLS (Microsoft Excel)
.XLSX (Microsoft Excel)
.PPT (Microsoft PowerPoint)
.PPTX (Microsoft PowerPoint)
Q: Why does OnBoard timeout?
A: OnBoard times out after a period of inactivity to help protect your board materials. After a period of inactivity, you will be asked to re-authenticate in order to make changes to the organization and meetings. For more information on our login expiration timeouts, have a look at this article: How long does a user stay logged in?
Q: Does OnBoard enforce a minimum password strength requirement?
A: Yes! Your OnBoard account password must meet the following criteria:
- It must be at least 8 characters in length.
- It must include at least 1 lower-case letter.
- It must include at least 1 upper-case letter.
- It must include at least 1 special character.
Q: I don't think my users are getting email notifications from OnBoard. Why is that?
A: There are two possible issues to correct here. One, ensure the user's Email Notifications have been enabled on their OnBoard Profile page. Checking this box is what allows the user to receive notifications by email. If this is enabled, but users are still not receiving emails from OnBoard, please have your IT/Security specialist review the following article: OnBoard Firewall Whitelisting
Q: Can I still print out a Board Book?
A: Technically, yes. However, the bulk of OnBoard’s feature set resonates as a digital solution. There is not a “Print” button in OnBoard, but it is possible to export and download a compiled copy of the entire board book. From there, you can use any PDF Reader software to open and print the book. To download the book, select DOWNLOADS from the list of options on the Meeting Details page, then choose BOOK. If you do not see this option, it may have been disabled by your Administrator. Before printing your book, please consider the environment, as meetings can sometimes be quite lengthy.