[All Users] How long before I'm automatically logged out of OnBoard? [Timeout]

Aaron Jozwiak
Aaron Jozwiak
  • Updated

The answer to this frequent question will depend on which platform you're using.

 

Web App

OnBoard keeps users logged in on the web browser until the following happens:

  1. After 3 hours of user inactivity when OnBoard is open and the currently displayed browser tab
  2. After 1 hour when OnBoard is in an inactive browser tab or the current tab is closed but the browser window(s) remains open
  3. All web browser windows are closed
  4. The user manually logs out

 

Mobile App

After logging in on the iOS or Android app, the user will be asked if they would like to "Trust this Device".
  • If Trusted:
    • User should remain signed in on this device for up to 120 days of inactivity (120 day timeout)
  • If not:
    • User should remain signed in for up to 60 minutes of inactivity (60 min timeout)
Here, “inactivity” means having left the app (locked the device or minimized / closed the app).
Users can sign out manually, or may be signed out via Remote Wipe or Idle wipe, or by having deleted the app.

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