The Organization Administrator is the most important role in OnBoard; without one an organization will be left with no ability to add new items, invite users, or manage permissions.  An Administrator leaving without delegating permissions could leave your organization in a situation where there are currently no Administrators listed in your Directory. But don't worry, we can help!

Recovering Permissions with OnBoard Support

An Organization Administrator is a very high level of access and will require authorization before OnBoard Support can process the transfer of permission:

• OnBoard ID Email address for the previous Organization Administrator
• OnBoard ID Email address for the new Administrator(s) (It is strongly recommended to have more than one Organization Administrator)
• An email or written permission from a C-Level member of your board (CEO/CIO/CTO/President/Chair of the Board/etc), permitting OnBoard Support to perform the delegation of Permissions to the new Administrator. 

Once you have that information, you can reach out to OnBoard Support in the following ways:

• Submit a ticket through this Help Center form or email us at help@onboardmeetings.com.
• Call us at 765-535-1880.
• Contact your Customer Success Manager.

OnBoard Support will notify the requestor once the delegation(s) have been completed.