Recovering Admin Permissions from a user who has left the Organization

Eric Biddle
Eric Biddle
  • Updated

The Organization Administrator is the most important role in OnBoard; without one an organization will be left with no ability to add new items, invite users, or manage permissions.  An Administrator leaving without delegating permissions could leave your organization in a situation where there are currently no Administrators listed in your Directory. But don't worry, we can help!

  • Be sure to always have at least one extra Organization Administrator as a backup in case someone is ill or removed from the organization.
  • Before an Organization Administrator leaves, have them Delegate their permissions to another user using the steps in this article: OnBoard Administrator Permissions Delegation.

Recovering Permissions with OnBoard Support

An Organization Administrator is a very high level of access and will require authorization before OnBoard Support can process the transfer of permission:

  • OnBoard ID Email address for the previous Organization Administrator
  • OnBoard ID Email address for the new Administrator(s) (It is strongly recommended to have more than one Organization Administrator)
  • An email or written permission from a C-Level member of your board (CEO/CIO/CTO/President/Chair of the Board/etc), permitting OnBoard Support to perform the delegation of Permissions to the new Administrator. 

Once you have that information, you can reach out to OnBoard Support in the following ways:

OnBoard Support will notify the requestor once the delegation(s) have been completed.






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