A common occurrence when an organization creates their OnBoard organization, the organization has only one organization level Administrator. If that Administrator leaves the organization without delegating their permissions, this will leave the organization without the ability to manage items in the product. 

Passageways is able to correct this issue and is happy to do so. Below are the steps to smoothly accomplish this.

1. Please contact Passageways Technical Support to start the process
   1. You can reach us via
      1. Phone: 765-535-1880 Option 1 for OnBoard Technical Support
      2. Email: help@passageways.com
      3. Your Customer Success Manager
2. Passageways Technical Support will need the following information
   1. The OnBoard ID (email address) of the previous Administrator 
   2. The OnBoard ID (email address) of the new Administrator(s)
      1. Passageways strongly recommends that all organizations should have more than one Organization Level Administrator
   3. Written permission (this can be in the form of an email) from a C-Level member of your board (CEO/CIO/CTO/President/Chair of the Board/etc), permitting Passageways to perform the delegation of Permissions
3. Once Passageways Technical Support has all of the information above, they will perform the delegation of Permissions.