Passageways is upgrading the infrastructure that handles user logins to OnBoard. This upgrade will impact the users of third-party logins via Google, and in an effort to minimize any trouble for our customers, we'll be releasing two updates for our Mobile applications. The first update will be on Oct. 6th, 2018 and the second will be on Oct. 19th, 2018. This article covers what will happen with the first release.
On or after October 6th, 2018 we will release to the respective app stores version 2.6.2, which will not change anything inside the OnBoard App. Users will see a pop up when they click to use Google to login to the OnBoard App. The third-party authentication options will still be functional (under our current infrastructure) until October 18th, 2018.
Your OnBoard ID will work without interruption and you can use that instead of your Google third-party authentication method. In case you've forgotten your OnBoard ID or would like to un-link your third-party authentication, here are the steps:
- Login into OnBoard (using your third-party authentication)
- Click on your User Profile Icon (it will be either your initials in a circle on the left or an image)
- This will bring you to your User Profile
- Your email is your OnBoard ID
- You can also click on the buttons that have "UnLink Google" to break the link to your existing third-party authentication.
If you would like to Change your OnBoard ID here is a link to an article. How to Change Your OnBoard ID
If you need to Reset your OnBoard ID password here is a link to an article. How to Reset Your OnBoard ID Password
If you have forgotton your OnBoard ID password here is a link to an article. How to Recover Lost of Forgotten Passwords
If you have any questions, please feel free to contact your Customer Success Manager or our Technical Support team.