Enabling the IP Filtering Security Feature in OnBoard

For Enterprise level organizations, this article discusses how to enable IP Filtering for your Organization. If you are are not Enterprise and would like this feature, please contact your CSM.


Enabling IP Filtering

• Before you request IP Filtering, you will need to have all mobile devices used by your Organization's Board Members updated to the latest version of our OnBoard app.  This is required as IP Filtering will fundamentally change how your Board Members access OnBoard.   
  • If a Board member has not updated the OnBoard app for their mobile device, they will be able to login in to the organization, but will not see any of the content (except for board books that have been saved for offline viewing)
• Once you are certain that all updates have been made, the next step is to speak with your Customer Success Manager at Passageways.   They will review IP Filtering with you, and draft the request to enable IP Filtering.
  • As part of drafting the request, the CSM will need written permission from a high level member of an organization. This permission can be in the form of an email.
    • C-Level board member (CIO/CTO would be preferred, but we recognize that this role does not exist for all organizations)
    • President/Vice President
    • Director
    • Other Positions of high level authority (as not all organizations will follow the same name structure as others)
• The CSM will then send the request over to Technical Support
  • Tech Support will review the request and verify that all previous steps have been completed
• Technical Support will enable IP Filtering for the customer, and then notify via email & Help Center ticket.