Using Touch ID on the iPad 2.0 app:
When a user first logs in to OnBoard, they will need to enter in their OnBoard ID and password on the login page
The user will then be prompted to enter a PIN. This step can be skipped by hitting Skip (which is below the 0)
After they skip the PIN, they will enter their organization's navigation screen. On the left side, the user should touch where it shows their Icon and says "Profile and Settings User Name" (User Name will be the user's name)
This will bring up the settings menu on the left side of their screeen. There will be a section with three options: Use Touch ID, Use Access PIN, Change Access PIN. The user will need to make touch the Use Touch ID slider and make sure its showing green. The Use Access PIN should be white.
The user will see the following pop up when they touch the Enable Touch ID slider.
- Touch ID will work as long as the user does not sign out of the new iPad app.
- If the user signs out of the new iPad App, then the next time they sign in, they will have to go through the process above to enable Touch ID again.
- A user will be logged out of OnBoard after 12 hours if they do not click on Remember Me when they log in the first time.
- If the user chooses to use an Access PIN, that will over ride Touch ID. They will have to either Sign Out or go to their Profile and Settings to change that back to Touch ID.
- Any iDevice (iPhone or iPad) that is on iOS 9.x or newer has a built in security feature that will disable Touch ID at the iOS level, which will disable Touch ID in the app as well. This security feature is triggered if both of the following conditions are met:
- A user has not logged into their iDevice in the past 6 days with their pass code AND
- A user has not logged into their iDevice in the past 8 hours with their Touch ID