This article details the resolutions for users not being able to login to OnBoard. This is primarily for OnBoard iPad app users. 

Issue: 

User(s) cannot login to OnBoard.

Resolutions:

#1. Make sure you are connected to WiFi!

#2. Verify your OnBoard ID is not locked out.

If your OnBoard ID is locked out, and you try to login with Google, Yahoo, or Microsoft Live, when trying to login to OnBoard you will only see the spinning logo. See this article for more details on how to unlock your OnBoard ID by resetting your password. 

#3. Verify OnBoard app is up to date. See this video on how to update your iPad applications. 

#4. Verify your OnBoard ID password. See this article for more information on how to reset your password. 

#5. Verify your mobile device's operating system version is up to date. 

#6. Verify you're using the correct OnBoard ID.

Another member of the organization can check your OnBoard ID by clicking on your profile from the Manage User of the meeting or User List of the organization. 

#7. Make sure you're a member of the organization.

Your Administrator will be able to check this aspect by going to the User List of the organization. 

#8. Make sure if you use auto-fill or suggestions for e-mail on a mobile device that a space is not added to the end of your e-mail address.  It will normally display an error of "The Email field is not a valid e-mail addess" if this is the case. 

If users are still experiencing difficulties logging in to OnBoard, please contact Passageways Technical Support by emailing help@passageways.com or calling our office at 765-535-1880 opt. 1.