How to send yourself a password reset via email:
These steps apply to users if you have forgotten your password, forgotten your email address used for your OnBoard ID, or if your account has been locked out from 3 unsuccessful password attempts.
Note: Once the OnBoard ID is locked out, you cannot logon to OnBoard, even if you enter the correct password.
From a Web Browser:
1. From the OnBoard logon screen, click the 'Reset Password' link.
2. Enter your OnBoard ID, then select 'Reset' to send an email with a link to reset your password.
3. Click the link in the 'Reset my password' email to reset your password. The email will look like the following below:
4. Enter and confirm your new password, then select 'Reset Password'.
6. You will be directed to logon with your OnBoard ID and new password.
Related Article:
Still need help? Contact Passageways Technical Support by emailing help@passageways.com or clicking the 'Submit New Request' button, while logged in to the OnBoard.
Comments
2 comments
email does not arrive at directors email account.
Hello Peter,
We have opened a ticket for you so we can assist with this issue. We will be reaching out through the ticket shortly and get this straightened out. Thank you!
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