User Guide on how to Reset your Password Follow Articles in this section Clearing Browser Cache Interim Solution for Android App crash User Guide on how to Reset your Password Where did my activation email go? User Guide on how to Reset your Password Matt Holmes Updated October 16, 2019 12:48 Follow How to send yourself a password reset via email: These steps apply to users if you have forgotten your password, forgotten your email address used for your OnBoard ID, or if your account has been locked out from 3 unsuccessful password attempts. Note: Once the OnBoard ID is locked out, you cannot logon to OnBoard, even if you enter the correct password. From a Web Browser: 1. From the OnBoard logon screen, click the 'Reset Password' link. 2. Enter your OnBoard ID, then select 'Reset' to send an email with a link to reset your password. 3. Click the link in the 'Reset my password' email to reset your password. The email will look like the following below: 4. Enter and confirm your new password, then select 'Reset Password'. 6. You will be directed to logon with your OnBoard ID and new password. Related Article: Why can't I log in to OnBoard? How To: Change my Password How To: Change my OnBoard ID Still need help? Contact Passageways Technical Support by emailing firstname.lastname@example.org or clicking the 'Submit New Request' button, while logged in to the OnBoard. Related articles Admin Guide on how to Resend Invitations and Reset Passwords Why can't I log into OnBoard? How To: Change my password in OnBoard Article: Global Admin Account Overview Training Vignette: Creating Surveys in OnBoard Comments 2 comments Sort by Date Votes Peter Moyer October 18, 2017 16:50 email does not arrive at directors email account. 0 Comment actions Permalink Meredith Pettet October 19, 2017 14:15 Hello Peter, We have opened a ticket for you so we can assist with this issue. We will be reaching out through the ticket shortly and get this straightened out. Thank you! 0 Comment actions Permalink Please sign in to leave a comment.