How To: Recover a Lost or Forgotten Password Follow Articles in this section Interim Solution for Android App crash How To: Recover a Lost or Forgotten Password Where did my activation email go? How To: Recover a Lost or Forgotten Password Matt Holmes Updated November 15, 2018 21:49 Follow How to send yourself a password reset via email: These steps apply to users if you have forgotten your password, forgotten your email address used for your OnBoard ID, or if your account has been locked out from 3 unsuccessful password attempts. Note: Once the OnBoard ID is locked out, you cannot logon to OnBoard, even if you enter the correct password. From a Web Browser: 1. From the OnBoard logon screen, click the 'Forgot your Password?' link. 2. Enter your OnBoard ID, then select 'Reset' to send an email with a link to reset your password. 3. Click the link in the 'Reset my password' email to reset your password. The email will look like the following below: 4. Enter and confirm your new password, then select 'Reset Password'. 6. You will be directed to logon with your OnBoard ID and new password. Related Article: Why can't I log in to OnBoard? How To: Change my Password How To: Change my OnBoard ID Still need help? Contact Passageways Technical Support by emailing firstname.lastname@example.org or clicking the 'Submit New Request' button, while logged in to the OnBoard. Related articles How to: Resend Invitations and Reset Passwords Why can't I log into OnBoard? How To: Change my password in OnBoard PDF: OnBoard Web Administrator's Guide Training Vignette: Creating Surveys in OnBoard Comments 2 comments Sort by Date Votes Peter Moyer October 18, 2017 16:50 email does not arrive at directors email account. 0 Comment actions Permalink Meredith Pettet October 19, 2017 14:15 Hello Peter, We have opened a ticket for you so we can assist with this issue. We will be reaching out through the ticket shortly and get this straightened out. Thank you! 0 Comment actions Permalink Please sign in to leave a comment.