5:00 pm Eastern
OnBoard began experiencing issues around 5 pm on Friday evening. This impacted book builds and would reflect a "Build Queued" status for all users whose book had not built prior to the service disruption.
6:40 pm Eastern
Books that were "queued" to be built began building again in the order of which the book builds were queued. As of 6:45 pm, customers who had experienced the queued book issue would have seen their books building and complete the build.